{"id":167,"date":"2020-07-24T10:45:32","date_gmt":"2020-07-24T16:45:32","guid":{"rendered":"https:\/\/toolkit.albertaboneandjoint.com\/?page_id=167"},"modified":"2022-10-14T15:31:40","modified_gmt":"2022-10-14T21:31:40","slug":"qi-projects","status":"publish","type":"page","link":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/qi-projects\/","title":{"rendered":"QI Projects"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.17.4&#8243; background_color=&#8221;#054b7c&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(127,127,127,0) 50%|rgba(0,0,0,0) 50%&#8221; background_color_gradient_start=&#8221;rgba(127,127,127,0)&#8221; background_color_gradient_start_position=&#8221;50%&#8221; background_color_gradient_end=&#8221;rgba(0,0,0,0)&#8221; background_color_gradient_end_position=&#8221;50%&#8221; background_image=&#8221;https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-content\/uploads\/surgery-01-1-scaled.jpg&#8221; 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header_letter_spacing__hover_enabled=&#8221;0px&#8221; header_text_shadow_style__hover=&#8221;none&#8221; header_text_shadow_style__hover_enabled=&#8221;none&#8221; header_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; header_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221; header_3_font_size__hover=&#8221;22px&#8221; header_3_font_size__hover_enabled=&#8221;22px&#8221; header_3_letter_spacing__hover=&#8221;0px&#8221; header_3_letter_spacing__hover_enabled=&#8221;0px&#8221; header_3_line_height__hover=&#8221;1em&#8221; header_3_line_height__hover_enabled=&#8221;1em&#8221; header_3_text_shadow_style__hover=&#8221;none&#8221; header_3_text_shadow_style__hover_enabled=&#8221;none&#8221; header_3_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; header_3_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221;]<\/p>\n<h3 style=\"text-align: center;\">What&#8217;s Happening Around the Province<\/h3>\n<p>[\/et_pb_text][et_pb_slider _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||61px||false|false&#8221; auto=&#8221;on&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;3px&#8221; border_color_all=&#8221;rgba(12,113,195,0.08)&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide heading=&#8221;Quiet at Night&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;31px&#8221; header_line_height=&#8221;1.3em&#8221; body_font=&#8221;|600|||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;rgba(12,113,195,0.08)&#8221; background_enable_color=&#8221;on&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; button_border_width=&#8221;3px&#8221; button_border_radius=&#8221;7px&#8221; button_icon_color=&#8221;#000000&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Royal Alexandra Hospital<\/p>\n<p style=\"text-align: left;\">Team works closely with the Elder Friendly Care team to increase awareness and improve sleep patterns on unit. The outcomes are based on readmission rates, length of stay and patient feedback.<\/p>\n<p>[\/et_pb_slide][et_pb_slide heading=&#8221;Leader Rounding&#8221; button_link=&#8221;https:\/\/www.albertahealthservices.ca\/default.aspx&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;31px&#8221; header_line_height=&#8221;1.3em&#8221; body_font=&#8221;|600|||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;rgba(12,113,195,0.08)&#8221; background_enable_color=&#8221;on&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; button_border_width=&#8221;3px&#8221; button_border_radius=&#8221;7px&#8221; button_icon_color=&#8221;#000000&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Royal Alexandra Hospital<\/p>\n<p style=\"text-align: left;\">Unit managers perform purposeful rounding of patients and staff weekly, in order to increase staff engagement and address patient concerns before discharge. The outcomes are based on direct feedback after rounds and patient satisfaction survey.<\/p>\n<p>[\/et_pb_slide][et_pb_slide heading=&#8221;Discharge Follow-up Phone Call&#8221; button_link=&#8221;https:\/\/www.covenanthealth.ca\/&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;31px&#8221; header_line_height=&#8221;1.3em&#8221; body_font=&#8221;|600|||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;rgba(12,113,195,0.08)&#8221; background_enable_color=&#8221;on&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; button_border_width=&#8221;3px&#8221; button_border_radius=&#8221;7px&#8221; button_icon_color=&#8221;#000000&#8243; button_on_hover=&#8221;off&#8221; background_layout=&#8221;light&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Royal Alexandra Hospital<\/p>\n<p style=\"text-align: left;\">This project is to ensure ALL patients get a follow-up phone call within 48hrs of discharge from the OSC. The charge or floor nurses completes this scripted phone call. All call notes are sent to the unit manager, to highlight common questions or concerns. 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When a gap in care or low-performing KPI measure is identified, the WG representative can send a deep-dive data request to ABJHI to better understand the underlying causes. Once the source of the trends are identified, the WG site representative can collaborate with their local team and site counterparts to develop and implement a tailored action plan to improve the targeted KPI. The Local Action Plan Process development template will guide you through the necessary steps to establish a strong accountability, communication and succession planning system within your local team, which will aid in the better design and delivery of a new QI project.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto|28px|auto||&#8221; custom_padding=&#8221;1px||18px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;Arial||||||||&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;Arial||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;center&#8221; 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text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px|20px|0px|20px|false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;10%&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Did you know <strong><a href=\"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/shared-decision-making\/\" rel=\"attachment wp-att-4159\" title=\"Shared Decision Making\">Shared Decision Making<\/a><\/strong> helps improve the appropriateness of care?<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; 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header_3_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221;]<\/p>\n<h3>Tips and Tricks for common KPIs<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\" id=\"general-try-this\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\" style=\"text-align: left;\"><span style=\"color: #000000;\">General Try This<\/span><\/h2>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Use QI investigation methods to examine:<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">The details of your data and identify patient details that may have defined outliers and therefore that may have affected your triggered measure<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Were the patient circumstances out of your team\u2019s control? Perhaps the trigger can be dismissed with clinical expertise?<\/span><\/li>\n<li><span style=\"color: #000000;\">Were the patient circumstances within your team\u2019s control? What can your team do differently next time to achieve the desired results?<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Your local work flows and identify possible points affecting the team\u2019s ability to coordinate appropriate care<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\" style=\"text-align: left;\">Measure #10: Acute Length of Stay (LOS) \u2013 Hip &amp; Knee<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> Time from patient\u2019s admission to hospital to patient discharge from hospital (in days).<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Efficiency<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong> Less than 48 hours<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">Length of Stay (LOS) measures the duration of a single episode of hospitalization. The average LOS provides a good benchmark for efficient care. A multidisciplinary team is important to coordinate appropriate discharge. The provincial goal is to reduce LOS, so if your team sees your site\u2019s LOS increasing you may get a notification on your trigger report.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Use the <a href=\"#general-try-this\" style=\"color: #000000;\">General Try This<\/a> at the top of the web page<\/span><\/li>\n<li><span style=\"color: #000000;\">Revisit the Same Day Discharge package for guidance on delivering a short arthroplasty program<\/span><\/li>\n<li><span style=\"color: #000000;\">Hold discussions with all disciplines, including your local H&amp;K Clinic, to brainstorm ideas to deliver cohesive messaging to patients. Fully cohesive communication to patients is known to be important to reinforce patient perception of discharge expectations.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\">Examples of QI projects that are currently in place to help reduce LOS<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Quiet at Night (Royal Alexandra Hospital): Team works closely with the Elder Friendly Care team to increase awareness and improve sleep patterns on unit. The outcomes are based on readmission rates, length of stay and patient feedback.<\/span><\/li>\n<li><span style=\"color: #000000;\">H&amp;K KPI &amp; Scorecard Check-in (Chinook Regional Hospital): Goal is to improve the length of time between decision for discharge and discharge from unit. The project involves better rounding of the orthopedics team to complete all discharge instructions and have the patient discharged off unit within 2 hours after decision to discharge.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\">Measure #11: Infection<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> Rate of Infection determined by the Infection, Prevention and Control Unit for elective primary replacements.<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Appropriateness<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong> Reduce from current<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">Infection is monitored and regulated by Infection Prevention and Control (IPC) Alberta and the reported measure includes both in-hospital and post-discharge infection. Contracting infection can increase LOS, transfusion rates as well as readmission rates.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Use the <a href=\"#general-try-this\" style=\"color: #000000;\">General Try This<\/a> at the top of the web page<\/span><\/li>\n<li><span style=\"color: #000000;\">It is important to present findings to orthopaedic surgeons who are the leaders in the Operating Room (OR) where infection is most likely to be contracted. Hold a discussion about compliance with the care path and invite brainstorming about opportunities to adjust practices.<\/span><\/li>\n<li><span style=\"color: #000000;\">Review Alberta Heath Services\u2019 (AHS\u2019) Surgical Site Infection (SSI) protocols for Hip and Knee Arthroplasty https:\/\/www.albertahealthservices.ca\/assets\/healthinfo\/ipc\/hi-ipc-sr-hip-knee-ssi-protocol.pdf with the entire operating team to see if there are opportunities to tighten both operating and cleaning practices.<\/span><\/li>\n<li><span style=\"color: #000000;\">Review your local bandaging protocols. Hold a discussion with nursing teams on the inpatient or day surgery ward to explore any opportunities to adjust bandaging practices.<\/span><\/li>\n<li><span style=\"color: #000000;\">Contact your local IPC representative (and if you do not know your local rep try the generic contact IPC information: https:\/\/www.albertahealthservices.ca\/ipc\/Page6425.aspx#contact) to collaborate on investigation of infection incidents, review of practices, and creation of solutions.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\">Measure #12: In Hospital Medical Events<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> The rates provided below are inclusive of the following events: acute renal failure, bleeding, myocardial infraction, pulmonary embolism, deep vein thrombosis, cerebrovascular accident, ileus, gastro-intestinal bleed and pneumonia.<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Safety<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong> Reduce from current<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">In hospital medical events are a rare occurrence in H&amp;K. The most common of these events are pulmonary embolism (PE) and deep vein thrombosis (DVT). This measure is a combination of multiple different events so you may need to investigate further which particular event caused this measure to rise. Mobilization POD1 is important to reduce rates of DVT.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Use the <a href=\"#general-try-this\" style=\"color: #000000;\">General Try This<\/a> at the top of the web page<\/span><\/li>\n<li><span style=\"color: #000000;\">Review your mobilization rates and hold a discussion with the entire team on the inpatient ward or the day surgery ward about practices for mobilization. Is it the nursing or allied health staff who are taking a lead with this task? Are the numbers being recorded properly?<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\">Measure #14: Discharge Location<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> The rates provided below are inclusive of the patients who are discharged to home, whether with support or without.<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Appropriateness<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong> 100% Appropriately Discharged<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">Discharge location is heavily weighted around planning appropriate discharge for the patient. Discharge planning is a process used to decide what a patient needs for a smooth move from one level of care to another. The multidisciplinary team plays an important role in discharge planning by evaluating and determining the patients at home situation, then arranging for appropriate support. Effective planning can also decrease readmission rates.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Review workflow for triggering social work both with your local clinic and with your hospital team. Are social work services appropriately available for the patients who require it?<\/span><\/li>\n<li><span style=\"color: #000000;\">Brainstorm with your local clinic: is the requirement of a buddy still being fully enforced by the clinic staff? If not, what could be changing in your patient population that makes it difficult to identify and engage buddies?<\/span><\/li>\n<li><span style=\"color: #000000;\">There have been some changes to home equipment sourcing across the province over the last few years. Do you and your clinic still have good vendors to direct the patients to, in order to get them appropriate set up for home discharge?<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\">Measure #15: Emergency Department Visits within 30 Days<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> Elective primary patients who present at emergency within 30 days post discharge.<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Safety<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong> Reduce from current<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">It is important to track, reduce and prevent surgical site infections, as it can increase readmission rates (and cause longer LOS). A well communicated discharge education program is crucial, some sites have developed a video that can play in the patient\u2019s room, others offer teaching in groups so patients can discuss what they learned the information is provided. The Nursing Discharge Instructions form has been provincially standardized and should be used by all sites to handout to patients upon departure. Following discharge, all relevant patient information should be communicated back to the case manager at the clinic in a timely manner. The case managers at the clinic can provide a check-in call with the patient to provide support with post-op care and to discuss complications the patient may be having.<\/span><\/p>\n<p><span style=\"color: #000000;\">This measure is a good opposite measure to LOS and can indicate if a short LOS is not truly effective.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Reviewing which Emergency Departments your triggered patients presented at and why they presented there. We know that rural patients have longer to travel and do not always return to their H&amp;K Clinic for staple removal.<\/span>\n<ul>\n<li><span style=\"color: #000000;\">If the patient\u2019s visit should really be coded as routine staple removal ABJHI can help to communicate to leadership that the trigger has been explained.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Otherwise, consider:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Calling some of your patients to get ideas about how discharge education can improve.<\/span><\/li>\n<li><span style=\"color: #000000;\">Connecting with your clinic to understand their success rate with the check-in calls after discharge, and to gather any feedback they are receiving about the clarity of patients\u2019 understanding of the supports available to them.<\/span><\/li>\n<li><span style=\"color: #000000;\">Brainstorming with your team to identify opportunities for refreshing content or redesigning delivery of the discharge education.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Open Sans|600|||on|||#005e85|&#8221; link_text_color=&#8221;#4472c4&#8243; link_font_size=&#8221;16px&#8221; link_line_height=&#8221;1.2em&#8221; ul_font=&#8221;Open Sans||||||||&#8221; ol_font=&#8221;Open Sans||||||||&#8221; quote_font=&#8221;Open Sans||||||||&#8221; header_2_font=&#8221;Source Sans Pro|600||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_line_height=&#8221;1.3em&#8221; background_color=&#8221;rgba(12,113,195,0.08)&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; link_font_size_tablet=&#8221;18px&#8221; link_font_size_phone=&#8221;15px&#8221; link_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"expansion-box\">\n<div class=\"expansion-box-link\">\n<h2 class=\"expansion-box-arrow\">Measure #16: Readmission within 30 Days<\/h2>\n<p><span style=\"color: #000000;\"><strong>Definition:<\/strong> Elective primary patients readmitted to hospital for any reason, within 30 days of discharge.<\/span><br \/><span style=\"color: #000000;\"><strong>HQD:<\/strong> Safety<\/span><br \/><span style=\"color: #000000;\"><strong>Target:<\/strong>\u00a0Reduce from current<\/span><\/p>\n<\/div>\n<div class=\"expansion-box-content\">\n<h3><span style=\"color: #000000;\">Notes<\/span><\/h3>\n<p><span style=\"color: #000000;\">This measure is very similar to Emergency Department Visits within 30 days. As above: monitor surgical site infections, provide strong discharge education, use the Nursing Discharge Instructions form, and coordinate with clinic case managers to provide post-op check-in calls.<\/span><\/p>\n<p><span style=\"color: #000000;\">This measure is also a good opposite measure to LOS as it can also indicate if a short LOS is not truly effective.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Try This<\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Reviewing which hospital sites your triggered patients presented at and why they presented there. We know that rural patients have longer to travel and do not always return to their H&amp;K Clinic for staple removal.<\/span>\n<ul>\n<li><span style=\"color: #000000;\">If the patient\u2019s visit should really be coded as routine staple removal ABJHI can help to communicate to leadership that the trigger has been explained.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Otherwise, consider:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Calling some of your patients to get ideas about how discharge education can improve.<\/span><\/li>\n<li><span style=\"color: #000000;\">Connecting with your clinic to understand their success rate with the check-in calls after discharge, and to gather any feedback they are receiving about the clarity of patients\u2019 understanding of the supports available to them.<\/span><\/li>\n<li><span style=\"color: #000000;\">Brainstorming with your team to identify opportunities for refreshing content or redesigning delivery of the discharge education.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; 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The provincial Measurement Framework allows sites to track quality performance, identify opportunities for quality [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><strong>Using Measurement to Influence Change at a Local Level<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Through the collaboration of the BJH SCN, ABJHI and the frontline health care providers, the H&amp;K OA program in Alberta has one of the most robust quality data available in all of Canada. The provincial Measurement Framework allows sites to track quality performance, identify opportunities for quality improvement and measure the impact of changes in processes. This allows sites to set benchmark targets and priorities designed to increase quality at a sustainable cost to the public health system.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The program has adopted well-established quality improvement methodologies, such as:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Continuous audit and feedback<\/li><li>Local action plans<\/li><li>Balanced scorecards<\/li><li>Key performance indicator reports<\/li><li>Trigger &amp; ULI reports<\/li><li>Continuous improvement reports<\/li><li>Learning collaboratives modeled after the Institute for Healthcare Improvement Breakthrough Series methodology<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>The H&amp;K arthroplasty program has achieved significant improvements in quality of care to date. In addition to the associated improvements in processes, there were significant gains in efficiencies in care, clinical outcomes and costs, including:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>38% reduction in length of stay since 2009<\/li><li>30% reduction since 2009 in readmissions, within 30 days of discharge<\/li><li>89% reduction in blood transfusion rates since 2009, accounting for $8.7 million dollars in cost savings<\/li><li>63% increase in bed capacity since 2009<\/li><li>Improved patient education and satisfaction rates (88% as of 2018)<\/li><li>90% of patients are mobilized, with at least 10 steps, on the same day as their surgery in 2019<\/li><li>45% increase in surgical volume across the province since 2010<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>What\u2019s Happening Around the Province Right Now?<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The following table describes the ongoing local quality improvement initiatives across the province.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Site<\/strong><\/td><td><strong>Project Title<\/strong><\/td><td><strong>Project Description (including intended goals, steps etc)<\/strong><\/td><\/tr><tr><td>Royal Alexandra Hospital \u2013 Orthopedic Surgery Centre<\/td><td>Quiet At Night<\/td><td>Team works closely with the elder friendly care (EFC) team to increase awareness and improve sleep patterns on unit. The outcomes are based on readmission rates, length of stay and patient feedback.<\/td><\/tr><tr><td>Royal Alexandra Hospital \u2013 Orthopedic Surgery Centre<\/td><td>Leader Rounding<\/td><td>Unit managers perform purposeful rounding of patients and staff weekly, in order to increase staff engagement and address patient concerns before discharge. The outcomes are based on direct feedback after rounds and patient satisfaction survey.<\/td><\/tr><tr><td>Royal Alexandra Hospital \u2013 Orthopedic Surgery Centre<\/td><td>Discharge Follow-up Phone Call<\/td><td>This project is to ensure ALL patients get a follow-up phone call within 48hrs of discharge from the OSC. The charge or floor nurses completes this scripted phone call. All call notes are sent to the u nit manager, to highlight common questions or concerns. The outcome measures are patient confidence after discharge and a decrease in readmission rates and post-op phone calls to the unit and clinic.<\/td><\/tr><tr><td>Chinook Regional Hospital<\/td><td>H&amp;K KPI &amp; Scorecard Check-in<\/td><td>Goal is to improve the length of time between decision for discharge and discharge from unit. The project involves better rounding of the orthopedics team to complete all discharge instructions and have the patient discharged off unit within 2 hours after decision to discharge.<\/td><\/tr><tr><td>RDRH \u2013 NA?<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td>&nbsp;<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td>&nbsp;<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:paragraph -->\n<p><strong>Starting a QI Project<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>One of the responsibilities of a Working Group (WG) site representative, is to review all reports generated by ABJHI, celebrate program successes and identify opportunities for improvement. When a gap in care or low-performing KPI measure is identified, the WG representative can send a deep-dive data request to ABJHI to better understand the underlying causes. Once the source of the trends is identified, the WG site representative can collaborate with their local team and site counterparts to develop and implement a tailored action plan to improve the targeted KPI.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For tips on investigating your data, click here: *link to video*<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>I need a deep-dive into my data, click here: *link to contact us page, where they can specify the reporting period and the KPI measure data that they\u2019d like to take a closer look at. This gets sent to the ABJHI QI manager*<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For more information on Action Plan Process development for QI, click here: *link to Local Action Plan template*. This document will guide you through the necessary steps to establish a strong accountability, communication and succession planning system within your local team, which will aid in the better design and delivery of a new QI project.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Tips and Tricks for Common KPIs<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The following table* describes common causes for a positive and negative variance for each KPI measure.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>KPI Measure<\/strong><\/td><td><strong>Reasons for Positive Variance<\/strong><\/td><td><strong>Reasons for Negative Variance<\/strong><\/td><\/tr><tr><td>&nbsp;<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td>&nbsp;<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><tr><td>&nbsp;<\/td><td>&nbsp;<\/td><td>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-167","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/pages\/167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/comments?post=167"}],"version-history":[{"count":97,"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/pages\/167\/revisions"}],"predecessor-version":[{"id":4447,"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/pages\/167\/revisions\/4447"}],"wp:attachment":[{"href":"https:\/\/toolkit.albertaboneandjoint.com\/hksurgical\/wp-json\/wp\/v2\/media?parent=167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}